Returns & Exchanges

At Pet Doors, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy on all unworn items with original tags. Please ensure all garments are free from pet hair and odors to qualify for a full refund.

1

Initiate Your Request

Log into your account portal or use our guest return link to select the items you wish to send back and receive a return authorization number.

2

Pack Your Items

Carefully place the unworn apparel in its original packaging, ensuring all designer tags and protective seals are intact.

3

Print and Attach Label

Download your pre-paid shipping label, secure it to the outside of your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing